Contact information
Contact & Customer Support Policy
Craft Supply Co. is committed to providing friendly, reliable support to all our customers. This policy explains how you can reach us and what you can expect when you do.
How to Contact Us
Email: hello@craftsupplyco.co.za
Best for order queries, returns, product questions, account issues, and general support.
Response time: 1–2 business days.
WhatsApp: +27 61 545 5807
Best for quick questions, delivery updates, and stock enquiries.
Response time: Same day or next business day, depending on volume.
Support Hours
Monday to Friday: 09:00–17:00
Weekends & Public Holidays: Closed
Messages received outside these hours will be attended to on the next business day.
What We Can Assist With
- Order status and tracking
- Product information and stock availability
- Returns and refunds (as per our Returns Policy)
- Delivery questions
- Account or checkout issues
- General enquiries about Craft Supply Co.
What We Cannot Assist With
- Courier‑specific issues once the parcel is in transit (we will guide you, but the courier must resolve it)
- Custom jewellery design advice
- Sourcing items we do not stock
- WhatsApp voice calls (text only)
Response Times
We aim to respond as quickly as possible.
During busy periods, response times may be slightly longer.
We appreciate your patience and will always do our best to assist promptly.
Professional Conduct
We treat all customers with respect and expect the same in return.
Abusive, threatening, or inappropriate messages may result in communication being limited to email only.
Updates to This Policy
We may update this policy from time to time.
Continued use of our website or support channels indicates acceptance of any changes.