Terms of service

Craft Supply Co. – Terms of Service

Last updated: January 2026

Welcome to Craft Supply Co. (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website craftsupplyco.co.za and any purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our website or purchase our products.

1. Use of the Website

You must be at least 18 years old to use this website or make purchases.
You agree not to use the website for any unlawful purpose or in a way that may impair its functionality.
We reserve the right to modify, suspend, or discontinue any part of the website at any time without notice.

2. Products and Availability

We sell beads, jewellery findings, and related craft supplies.
Product descriptions, images, and pricing are provided as accurately as possible; however, minor variations may occur.
All products are subject to availability. We may limit quantities or discontinue items at any time.

3. Pricing and Payment

All prices are listed in South African Rand (ZAR) and include VAT where applicable.
We reserve the right to update pricing at any time.
Payment must be made in full at checkout using the available payment methods.
Orders are only processed once payment has cleared.

4. Shipping and Delivery

Delivery times are estimates and may vary based on location, courier delays, or other factors outside our control.
Once an order has been handed to the courier, risk of loss passes to the customer, in accordance with the Consumer Protection Act (CPA).
Customers are responsible for providing accurate delivery information.

5. Returns and Refunds

Our Returns Policy forms part of these Terms. In summary:

We accept returns within 14 days only if:

The incorrect items were delivered due to our error.
Items arrived damaged or defective.
The product received is not as described or not fit for purpose.

We do not accept returns for:

Change of mind.
Incorrect items ordered by the customer.
Items that have been used, opened, or altered.

Refunds are issued only after inspection and approval.
Full details are available in our Returns & Refunds Policy.

6. Accuracy of Information

We strive to ensure all information on our website is accurate and up to date. However:

Errors may occur, including pricing, product descriptions, or stock levels.
We reserve the right to correct errors and cancel or adjust orders accordingly.

7. Intellectual Property

All content on this website—including text, images, logos, graphics, and product listings—is the property of Craft Supply Co. or its licensors.
You may not copy, reproduce, distribute, or use any content without our written permission.

8. Limitation of Liability

To the fullest extent permitted by South African law:

Craft Supply Co. is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our liability is limited to the purchase price of the products in question.
We are not responsible for losses caused by misuse of products, incorrect installation, or failure to follow instructions.

Nothing in these Terms limits your rights under the Consumer Protection Act.

9. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our data practices as described in that policy.

10. Account Registration

If you create an account:

You are responsible for maintaining the confidentiality of your login details.
You agree to provide accurate and up‑to‑date information.
We may suspend or terminate accounts that violate these Terms.

11. Prohibited Conduct

You may not:

Interfere with the website’s security or functionality.
Use automated systems (bots, scrapers) without permission.
Upload harmful code or attempt to gain unauthorised access to the website.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa.
Any disputes will be resolved in South African courts with appropriate jurisdiction.

13. Changes to These Terms

We may update these Terms from time to time.
Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

14. Contact Information

For questions or concerns about these Terms, please contact us at:
hello@craftsupplyco.co.za