Craft Supply Co. – Returns & Refunds Policy

Last updated: January 2026

Craft Supply Co. is committed to supplying quality beads, jewellery findings, and craft components to our customers across South Africa. This Returns & Refunds Policy outlines the circumstances under which returns will be accepted and refunds may be issued.

1. Eligibility for Returns

We accept returns within 14 days of delivery only in the following circumstances:

• The incorrect items were delivered due to an error on our part.
• The items arrived damaged or defective.
• Any other reasonable circumstance where the product received is not as described, not as ordered, or not fit for purpose, in line with the Consumer Protection Act (CPA).

To qualify for a return:

• The customer must notify us within 14 days of receiving the order.
• The items must be unused and in their original packaging (where applicable).
• Proof of purchase and photographic evidence of the issue may be required to process the return.

2. Non‑Returnable Items

We do not accept returns or issue refunds in the following situations:

• The customer ordered the wrong items.
• The customer has changed their mind.
• The customer no longer needs the items.
• The items have been used, altered, or are no longer in their original condition.

Because our products are small components used in crafting and jewellery making, we cannot resell opened or handled items. For this reason, “change of mind” returns are not permitted.

3. Return Process

If you believe your order qualifies for a return:

1. Contact us at support@craftsupplyco.co.za within 14 days of delivery.
2. Provide your order number, a description of the issue, and photos where relevant.
3. Our team will assess the claim and, if approved, provide instructions for returning the items.

All returns must be authorised by Craft Supply Co. before being sent back.

4. Inspection and Refunds

Once the returned items are received, we will inspect them to verify the issue.

If the return is approved:

• A refund will be issued to the original payment method, or
• A replacement may be offered where appropriate.

Refunds are processed within 7–10 business days after inspection.

If the returned items do not meet the eligibility criteria, the refund may be declined, and the items may be returned to the customer at their cost.

5. Shipping Costs

• If the return is due to our error (incorrect items, damaged goods), Craft Supply Co. will cover the return shipping costs.
• If the return does not meet the criteria above, the customer is responsible for all shipping costs.

6. Consumer Protection Act Compliance

This policy is designed to comply with the Consumer Protection Act, 68 of 2008 (CPA). Nothing in this policy is intended to limit your rights under South African law.